Customer Success Manager (m/w/d) – Viewar

Be part of our crew and work within the hottest space of the IT business:
Augmented Actuality

Who’re we?

VIEWAR is a number one supplier of augmented actuality (AR) software program options. With over 12 years of expertise within the business, we dedicate our work to growing progressive merchandise that  assist corporations enhance their enterprise processes. Our options are already in use by Fortune 100 corporations for quite a lot of purposes like indoor navigation, digitization of labor directions, upkeep excursions, worker onboarding and coaching, distant help and lots of extra.
Check out this overview of our system

Your Mission:

We’re in search of a Buyer Success Specialist to make sure that our customers have an distinctive expertise with our Augmented Actuality (AR) resolution. On this function, you’ll assist our inside gross sales crew, seize market necessities, and collect suggestions to drive product enhancements. You’ll lead technically complicated buyer initiatives and advise our purchasers to develop the most effective resolution tailor-made to their wants. Your ardour for AR and dedication to buyer satisfaction will assist us preserve a robust buyer base and repeatedly enhance our AR choices.

Your Tasks:

• You’ll work carefully with our clients and information them by way of:
  • Implementing our AR resolution
  • Capturing primary necessities and wishes
  • Discovering Use Instances
  • Figuring out vital software program interfaces
• You’re the voice of the shopper and preserve fixed communication throughout and after initiatives.
• You present fast assist to each clients and the inner gross sales crew by providing your technical experience.
• You acquire and analyze consumer suggestions to drive product enhancements and improve the AR expertise.
• Develop instruments similar to FAQs, tutorials, and documentation to assist customers.
• You collaborate with the product administration crew to make sure consumer suggestions is built-in into the product roadmap.
• You construct and preserve sturdy relationships with customers to make sure success with our AR purposes.

What You Carry:

• Bachelor’s diploma or equal schooling, e.g., in Laptop Science, Engineering, or a associated technical self-discipline.
• Preliminary expertise in technical challenge administration, with a concentrate on software program.
• Stable challenge administration abilities.
• Technical data and the flexibility to establish, remedy, and successfully talk technical issues with the event crew.
• Wonderful communication abilities in German, native stage, and English C1 stage.
• Data in buyer relationship administration and the flexibility to construct and preserve sturdy buyer relationships.
• A proactive and results-oriented mindset with a concentrate on making certain the success of our clients.

What We Provide:

• Impartial, but team-oriented work in a world crew
• Flat hierarchies
• New expertise
• A cool workplace within the middle of Vienna
• Newest technical tools
• Free drinks, recent fruit, and varied snacks
• An annual gross wage of € 50,000,- (or extra, relying on {qualifications} and expertise) – Full-time place

We sit up for your utility!

Advantages

Worldwide Aptitude
A pleasing and open working environment in an fascinating, promising and always rising business and an internationally oriented firm.

Expertise and Devices
Entry to the up-to-date applied sciences and funky {hardware} and devices (Magic Leap, Oculus, Apple Imaginative and prescient Professional, and many others.). Newest recreation consoles for rest after a tough day’s work can be found for workers.

Meals and Drinks
A lot of it! Espresso, drinks, chocolate, toasts, biscuits and fruit to take freely. There may be loads to maintain caffeine and blood sugar ranges up excessive.

Group Occasions
There are cool crew occasions each month: Beer & Burgers, wakeboarding, boating, laser tag, excursions, and way more. Don’t like several of them? Suggest your individual concepts at any time.