Zoho Survey Evaluation & Top 10 Survey Tool Alternatives

The American Buyer Satisfaction Index stood at 75% in Q3 2023, marking a slight uptick from the earlier 12 months.¹ Constantly surveying clients is the important thing to understanding clients’ degree of satisfaction and a distinguished participant within the survey software program discipline is Zoho Survey. Whereas it’s a strong device, Zoho Survey has some limitations akin to missing superior AI for knowledge high quality management, providing restricted choices for multilingual surveys, and offering restricted buyer assist.

This text delves into the capabilities of Zoho Survey, highlighting its strengths and weaknesses. We additionally current an inventory of other survey instruments, offering companies with choices to discover different software program options that may higher align with their particular survey wants.

Prime 10 Zoho Survey alternate options

Observe: With Zoho Survey and resonio by Clickworker (sponsored) on the prime, we’ve alphabetically listed the distributors.

*Knowledge used right here was gathered from software program evaluate platforms akin to G2, Capterra, and Trustradius.

Take a look at Zoho Survey alternate options deep dive for prime suppliers akin to Qualtrics and SurveyMonkey.

Characteristic comparability of prime 10 Zoho Survey alternate options

*Primarily based on vendor claims.

**Jotform and SurveySparrow provide 24/7 assist just for Enterprise subscriptions.

If , listed below are our data-driven lists of survey participant recruitment providers and survey instruments.

Zoho Survey analysis

Zoho Survey, a complete suggestions administration platform, was launched in 2013. It began as a easy survey builder and advanced over time​​. As of November 2023, Zoho Survey is serving greater than 25,000 customers throughout greater than 50 nations, together with over 4,000 enterprise customers​​.

What’s the distinction between Zoho Survey and Zoho Kinds?

Selecting between Zoho Survey and Zoho Kinds is dependent upon your particular wants. Zoho Survey is tailor-made for creating detailed surveys to assemble suggestions and analyze responses, providing superior analytical instruments best for market analysis or buyer satisfaction surveys.

However, Zoho Kinds is best fitted to easy knowledge assortment duties like occasion registration or lead technology, focusing extra on environment friendly knowledge gathering slightly than in-depth evaluation. Your alternative ought to align with whether or not your major purpose is detailed survey evaluation (Zoho Survey) or easy knowledge assortment and administration (Zoho Kinds).

Key options

• Query varieties: Zoho survey builder options greater than 25 query varieties starting from star rankings to matrix selections.
• Survey analytics: Provides enhanced evaluation options, together with a simulation rely dropdown and customizable label choices throughout the Customise popup.
• Personalised emails: Customers can set customized electronic mail addresses for the reply-to discipline in set off emails, streamlining communication.
• Survey customization: The pre-populated function contains a number of textboxes, contact data, and full identify questions. This enables survey creators to customise every discipline’s pre-populated worth, providing a extra customized survey expertise to respondents.
• Cellular app performance: Their cell app can be utilized to create surveys and survey responses.
• Reporting: Zoho Survey affords development reporting capabilities and customers can simply get immediate and customized stories.

Execs

• Many customers report that integration with third-party purposes is straightforward and quite a few alternate options can be found.²
• Customers admire Zoho’s survey analytics operate (see determine under).

Supply: G2³

• Customers state that the predefined templates supplied by Zoho makes the net survey creation course of quick and straightforward (see determine under).

Supply: G2⁴

Cons

• Low-tier plans embrace a restricted variety of survey responses which might be problematic particularly when giant pattern dimension or numerous numbers of surveys are required (see determine under).

Supply: G2⁵

• Some customers state that the combination of AI-powered capabilities would offer a greater consumer expertise (see determine under).

Supply: G2⁶

• Some customers state that the survey respondents’ pool could possibly be extra focused (see determine under).

Supply: G2⁷

• Some options akin to integration with Google Sheets to investigate knowledge and electronic mail notifications are solely accessible in Professional variations.⁸
• Some customers state that the tech assist supplied is just not the highest quality and the response time could possibly be lengthy.⁹¹⁰
• Customers complain concerning the pricing construction as there is no such thing as a pricing plan for particularly small companies.¹¹
• If you happen to want customer support in a language aside from English, a language barrier exists.¹²

Additional Studying

For these , right here can also be our knowledge pushed listing of market analysis instruments.

If you happen to want assist in your survey device vendor choice, don’t hesitate to achieve us:

Discover the Proper Distributors

1. “Press Launch Nationwide ACSI Q3 2023“. American Buyer Satisfaction Index. November 7, 2023. Retrieved November 19,2023.
2. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.
3. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.
4. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.
5. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.
6. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.
7. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.
8. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.
9. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.
10. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.
11. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.
12. “Zoho Survey Critiques 2023“. G2. Retrieved November 19,2023.