We provide a full money-back assure for all purchases made on our web site. In case you are not happy with the service that you’ve got bought from us, you may get your a reimbursement – no questions requested. You’re eligible for a full refund at any time, however solely earlier than we obtain your doc(s).
After receiving your doc(s), you’ll now not be eligible and received’t be capable to obtain a refund.
Service Charges
Processing & service charges are non-refundable. These are charges paid to our distributors and cost gateway. Subsequently, in the event you obtain a full refund, the price of the service payment shall be deducted out of your refund.
Apostilles
When processing an apostille, it’s required that paperwork move by way of a number of authorities businesses. Whereas we do all the pieces to account for attainable delays, we aren’t liable for adjustments in processing by authorities businesses. Subsequently, refunds will solely be granted for apostilles that haven’t but been submitted to authorities businesses.
Transport
If you happen to request to ship your paperwork, we are going to invoice you for the transport and the payment is non-refundable. We are going to present monitoring numbers in your bundle however assume no accountability for its arrival.
Refund Timelines
Refunds are carried out utilizing the cost technique used to make the unique buy. Refunds take totally different quantities of time relying on the way you paid. Often, a refund takes 2-10 days however could take as much as 45 days for sure cost strategies.
Chargeback Coverage
We’re dedicated to creating positive you could have an ideal expertise with our providers, so when you have any questions or points along with your buy, we’d love to listen to from you as quickly as attainable so we might help you resolve the difficulty. We attempt to answer most inquiries by way of electronic mail inside 24 hours throughout our enterprise hours of Monday-Friday, 09:00-17:00.
If you happen to want a refund for a purchase order, please ship us a refund request.
Please word that we are going to completely shut accounts from which we’ve got acquired any chargebacks. Earlier purchases will now not be accessible for entry on this case. Any PayPal disputes will robotically disable your account till the dispute is resolved.
All chargebacks and PayPal disputes, made and not using a preliminary request for a refund with us, shall be instantly reported to the European Web Fraud Company.
Contact us
When you have any further questions or want to request a refund, be at liberty to contact us.